Return and Refund

JZOUT is a customer-centric company and we always put our customers’ satisfactions in No.1 priority. If you are not satisfied with NEW JZOUT products, you can request a full refund or exchange within 30 days from the date of delivery.

Please note that the 30-day money back guarantee is only for new JZOUT products, not suitable for refurbished products..

Beyond the end of the 30 days, JZOUT is NOT responsible for any refund. Beyond the end of the 30 days and within the limited warranty period, we may provide product exchange service — if the product condition meets our product return or exchange terms (we will illustrate the terms in full details below) and customers would need to pay for the shipping costs under this circumstance.

We JZOUT tech technicians will provide lifetime tech support service for every JZOUT customer.

Products purchased from other channels except JZOUT official online store are subject to the specific policies of each platform. JZOUT is not responsible for other third-party platforms or resellers or distributors’ refund and return.

Important Note: Generally, orders have been shipped out cannot be canceled. If you want to cancel the order(s) that has/have been dispatched, you will be responsible for the shipping charges. JZOUT is not responsible for any duty or any charge.

 1.Return Policy

If JZOUT products don’t meet your requirements, you can return the new products for a full refund within 30 days. You are responsible for the shipping costs.

All refurbished products are NOT refundable and are NOT returnable. If there is any product issue, please contact our tech support team for further solutions.

JZOUT is not responsible for any shipping fee if you want to return the products that are in good quality.

* JZOUT new products mean the products are brand-new and are shipped to you in good condition.

*JZOUT refurbished products mean the products have been fixed or replaced the defective parts, which are not brand-new items.

Customers cannot request a refund or exchange of any free gift shipped from JZOUT.

• Return Products for Refund Within 30 Days

To avoid any delay or denial or dispute of processing your return and refund, please verify the products carefully that the products meet all of our following inspection criteria:

1. The products of refund must be packed in the original manufacturer packaging and shipped securely.
2. The products are returned with the complete items, including but not limited to the products themselves, the accessories, standard labels originally, user manuals, CDs, etc.
3. The products are in perfect condition and free from damages of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or damages resulting from power surges.

Returns may be rejected if items do not meet the above requirements.

Once the returned items are delivered successfully to JZOUT’s warehouse for inspection, and JZOUT staff have confirmed the products meet the above inspection criteria, we will arrange the refund or replacement as soon as possible.

• Return Defective Products Within the Warranty Period

If your JZOUT products become defective and if the products are within JZOUT’s limited warranty and within the warranty period, you may return the products to JZOUT for repair or replacement.

If the products are defective (not manmade) when you receive it, within 30 days, you can return the products to JZOUT to get a full refund or replacement. JZOUT will be responsible for the shipping fees.

Beyond the 30 days but within the 1-year warranty (for new products only), a full refund is not available.

For replacing or repairing defective products (not manmade) beyond 1 year but within 2-year warranty, you are responsible for the shipping fees back and forth.

If the products are manmade defective, refund or replacement is not available.

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  How to Return the Products

Step 1. To return the JZOUT products, you need to fill in the RMA (Return Merchandise Authorization) form.

Download the RMA Form

Step 2. Send the RMA form to our tech support team (support@jzout.com).

Step 3. Pack & ship the product(s) to the assigned address provided by our support team.

After our support team have inspected the products, and confirmed your RMA, we will arrange the refund or replacement within 3 working days.

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  Where to Return the Products

If you want to return the products you have purchased, please send them to the following address:

The United States: 2630 Strozier Ave, #F El Monte.

UK: 8-9 RODNEY ROAD, PORTSMOUTH,HAMPSHIRE.

Australia: 1-5 Felstead Drive, Truganina Victoria 3029 AU.

Note: If you want to return the products for a full refund or exchange, please contact us(support@jzout.com) and get an RMA number for the return.

• Shipping in Return Process

For your benefits, we recommend that you use traceable carrier to ship the products to the assigned address provided by us. JZOUT is NOT reliable for any loss or damage to the returned products during the shipping or transition.

If there is any international fee in transit or during shipping, including but not limited to duties, taxes, brokerage fees, etc. customers are responsible for all of the fees incurred.

If the returned products are tested and found to be non-defective or not covered by the JZOUT limited warranty by our technicians, you should be liable for arranging the shipment for the returned products from JZOUT to your location/address.

JZOUT is not responsible for any shipping cost and doesn’t have any responsibility for the returned products in the following situations, and you are responsible for the shipping costs:

．Returning products for any reason other than a proven defect on the products confirmed by our JZOUT technician

．Warranty claims on items taken outside the original country of purchase

．Buyer’s accidental returns

．Returning personal items

．Returning defective items in international shipping. (JZOUT is ONLY responsible for the domestic shipping fees if you return the defective products. We are not liable for any shipping cost when the defective products are shipped internationally, such as from Canada to US.)

．Costs associated with unauthorized returns (any returns made outside of the approved warranty process)